Giovanni Richetti

Professional Summary

Junior Software Engineer transitioning from logistics and business operations with a background in IT support. Skilled in SQL, Python, JavaScript, C#, and Excel, with experience in systems troubleshooting, data analysis, and database management. Currently pursuing a B.S. in Software Engineering with a focus on artificial intelligence and machine learning, aiming to leverage technical skills in developing and maintaining automated systems. Eager to contribute to AI research and development initiatives, with exposure to Large Language Models (LLMs) and Microsoft Azure technologies.

Technical Skills

  • Languages: HTML5 | CSS | JavaScript | SQL | Python.
  • Frameworks/Tools: Git | GitLab | GitHub | React.js | Oracle Reports Builder | Oracle Workflow Builder | Oracle Enterprise Manager | Microsoft Azure | MS Copilot | MS Power BI.
  • Data Analysis & Reporting: Business Intelligence | Database Normalization | Excel (PivotTables, Data Cleaning) | Oracle Reports | XML Publisher | Power BI | PostgreSQL | MySQL.
  • Systems & Support: CompTIA A+ | Network Troubleshooting | Bug Testing (UAT) | Remote Management | Windows Server | Peripheral Equipment | Automated Systems | ERP Applications | Oracle E-Business Suite | Information Systems.
  • AI & Machine Learning: Artificial Intelligence, Machine Learning, Large Language Models (LLMs), Python programming.

Professional Experiences

Assistant Manager & BI Analyst | Richetti Investments, SRL |

  • Configured and maintained servers, POS systems, and SQL databases, ensuring 99.9% uptime for retail operations through effective Systems Design and management of automated systems.
  • Collected and cleaned sales and inventory data using Excel and SQL, performing data analysis to forecast demand and support strategic decision-making. Utilized Power BI for enhanced data visualization and reporting.
  • Conducted software UAT (User Acceptance Testing) to identify bugs in POS updates before deployment, minimizing operational downtime and ensuring system integrity.
  • Enhanced user support processes, implementing solutions to improve efficiency and responsiveness for the assistant manager role. Demonstrated strong people skills in team interactions.

CDL-A Operator & Logistics Specialist | Amazon | Clean Harbors | Cyn Oil Corp |

  • Ensured regulatory compliance by recording and verifying hazardous material transport data, demonstrating strong attention to detail and adherence to strict protocols.
  • Resolved equipment malfunctions and scheduling conflicts in real-time, maintaining 100% safety records while transporting hazardous materials. Utilized critical thinking and problem-solving abilities to address operational challenges.
  • Optimized delivery routes and schedules using logistical software, improving fuel efficiency and meeting strict DOT deadlines. Worked cross-functionally with dispatch and operations teams.

Self‐employed | Richetti Brothers, LLC |

  • Strengthened professional English communication while completing technical coursework.
  • Private courier, Uber, Doordash, Instacart, Spark, Amazon Flex.
  • Developed strong customer service, time management, and critical thinking skills while managing diverse independent contracts.
  • Coordinated schedules, handled client communication, and ensured timely service delivery.

Education

Bachelor of Science in Software Engineering |
Western Governors University

Bachelor of Science in Computer Science | 69 Credits earned |
Universidad Abierta Para Adultos

Soft Skills

Operational Discipline: Expert in following complex safety and security protocols without deviation.

Incident Management: Experienced in resolving real-time malfunctions and high-pressure operational challenges.

Cross-Functional Collaboration: Proven ability to communicate effectively between technical teams and business stakeholders. Demonstrated ability to work cross-functionally.

Critical Thinking & Troubleshooting: Skilled in systematic problem-solving across mechanical and digital systems. Strong problem-solving capabilities.

Risk Mitigation: Focused on maintaining data integrity and operational security in all tasks.

Certifications

CompTIA A+ |

CompTIA Network+ |

Business intelligence Analyst Certificate |
Triple Ten Bootcamp